DIRECT MAIL & SHARED MAILSHOTS

1. Quotations are subject to sight and/or weight and/or nature of material(s) being sent.

2. Deliveries to our office should be booked in advance and delivered between 9.00am and 5.00pm Monday to Friday.

3. RGA UK LTD accepts no responsibility or liability for deliveries lost or mislaid before reaching RGA’s offices or delivery out of hours.

4. Delivery notes must be supplied with each delivery containing the following: client name, description of material, total quantity delivered, number of boxes and quantity per box.

5. Postage is not included unless specifically stated.  (Event Planners Pack - postage is INCLUDED; please see T&C Event Buyers Pack).

6. Postage invoices must be paid prior to mailshot despatch.

7. All other items payable within 7 days of invoice date. All prices exclude V.A.T.

8. Whilst we shall use our best endeavors to ensure that any Royal Mail or Courier documentation that are completed by us on your behalf are completed correctly, we cannot accept any liability for any errors or omissions that may occur and we cannot be held responsible for any losses (whether direct or indirect) that may result therefrom. The reason for this is that we do not impose any additional charge for carrying out this work.

9. RGA and its employees cannot be held responsible or liable for material lost or mislaid by Royal Mail or Couriers it may use to deliver material.

10. In any event and notwithstanding anything in this contract in no circumstances shall RGA be liable in contract, tort (including negligence or breach of statutory duty) or otherwise howsoever and whatever the cause thereof:
    (i)      for any increased costs or expenses;
    (ii)     for any loss of profit, business, contracts, revenues or anticipated savings or;
    (iii)   for any indirect or consequential damage of any nature whatsoever.

11. RGA will only keep surplus fliers, etc. for 14 days after the despatch date, if they are not collected by this time they will be destroyed.

12. RGA reserve the right to change any scheduled despatch date of all mailshots including the Event Planners Pack, without prior notification.

13. RGA will make every effort to ensure the accuracy of all telephone numbers and addresses which are supplied to you, the Customer. However, in no circumstances whatsoever can RGA accept liability for any loss, inconvenience or damage of any kind which may arise from you being supplied incorrect information, be it incorrect information obtained from current records, or due to an operator error.

14. The Customer may only use information supplied by RGA within the confines of any current legislation, and the Customer agrees to indemnify RGA in respect of any claim that may be made against RGA involving misuse of any information given under the service.

CONTACT DATA LISTS

1. RGA UK Ltd are owners of the contact data which is supplied to you the Customer on the agreement that the data is available with unlimited use for one year only. After that time, the Customer has the option to refresh the data and permission of use, to purchase "outright" the data already in their possession or to stop using the data and delete all records that are the property of RGA. Bona fide clients created using RGA data may remain property of the customer.

2. Data must be used by the purchasing party only and is not transferable to any group or member within the organisation, without prior approval from RGA UK Ltd.

3. The data is for single station/location use only, unless written license has been extended to include network/group usage.

4. RGA will make every effort to ensure the accuracy of all telephone numbers, addresses and email addresses which are supplied to you, the Customer. However, in no circumstances whatsoever can RGA accept liability for any loss, inconvenience or damage of any kind which may arise from you being supplied incorrect information, be it incorrect information obtained from current/past records, or due to an operator error.

5. RGA data lists provide: name of contact, job title, address, telephone, fax number & email address. These details are available as released by company. A small percentage of records may not include contact name or email address in compliance with that company's data protection policy.

6. During our cleaning process data counts may fluctuate. RGA make an allowance of 5% record fluctuation before pro-rata costs apply.

7. Data Rental Mailshots / E-mailshots. RGA despatch centre will despatch mailshot/e-mailshot using RGA contact data. The customer will not receive any copy of the data used in the despatch. Responses to the mailshot/e-mailshot received by the customer will become property of the customer. RGA data will not be supplied to any other party or despatch centre.

8.  The Customer may only use information supplied by RGA within the confines of any current legislation, and the Customer agrees to indemnify RGA in respect of any claim that may be made against RGA involving misuse of any information given under the service.

9. The data may not be resold or duplicated without prior written permission of RGA UK Ltd.

10. RGA use a "seeding" method to monitor use of the data and breaches of our conditions will be taken very seriously. Companies found to using RGA data against our conditions of use will be required to pay for one years use of RGA Universe database.

EMAIL LISTS AND DESPATCH

1. RGA UK Ltd provide email addresses that have been given to them by the company.

2. All email broadcasts designed and despatched by you the customer must comply the current EC regulations.

3. RGA will make every effort to ensure the accuracy of  email addresses which are supplied to you, the Customer. However, in no circumstances whatsoever can RGA accept liability for any loss, inconvenience or damage of any kind which may arise from you being supplied incorrect information, be it incorrect information obtained from current/past records, due to an operator or thirdparty error .

4. Bounce back of emails can occur for various reasons, we shall review the situation should the number of "undeliverable" are more than 10% of records purchased when despatched within the first 3 months of purchase. The Customer must provide information about email returns in spreadsheet format for RGA to invistigate further.